Training and Development Process at Tata Main Hospital

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Case Details:

Case Code: HROB161
Case Length: 14 Pages
Period: 2012-2013
Organization: Tata Main Hospital
Pub Date: 2013
Teaching Note: Available
Countries: India
Industry: Healthcare

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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The Tata Main Hospital (TMH), located at Jamshedpur, a city in the eastern part of India, catered to the healthcare needs of thousands of employees of Tata Steel and their dependents. Operated by Tata Steel, the state-of-the-art hospital strove to provide its "employees, their families, and dependent relations prompt and expert comprehensive health care services in a customer friendly environment." TMH had a comprehensive training process and zealously conducted Training Need Assessments twice a year.

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It collected various types of data pertaining to training needs in the organization. On the basis of these data, skill identification, skill assessment, planning and designing of training method, and evaluation were done.

The data collected from seven departments of TMH for early 2013 was in front of the HR managers. It showed the skill mapping of the complete population of the seven departments. Based on this data, the managers now had to plan and design the training programs for the individual departments.

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